SMS Terms

Effective Date: October 7, 2026  |  Last Updated: October 7, 2026

ServiStar Plumbing and HVAC (“ServiStar Plumbing and HVAC,” “we,” “us,” “our”) operates two separate SMS messaging programs: a service program that keeps customers informed about their appointments and account, and an optional promotional program that sends special offers. Each program has its own separate, unchecked consent checkbox. You may opt into either program, both, or neither, and neither is required to book or receive service.

Program Names

ServiStar Plumbing and HVAC Service Alerts (service) and ServiStar Plumbing and HVAC Offers (promotional).

Message Types

Service messages (separate consent): appointment confirmations and reminders, technician dispatch and arrival notifications, follow-up messages after a visit, review requests, billing and payment questions, and replies to questions you send us about plumbing or HVAC work.

Promotional messages (separate, optional consent): special offers, seasonal promotions, and discounts on plumbing and HVAC services. We send these only if you have separately checked the promotional consent box.

Message Frequency

Message frequency varies. For service messages you will typically receive 1 to 5 messages per appointment, and frequency may increase if you have more than one job open with us. Promotional messages are capped at 4 messages per month.

Charges

Message and data rates may apply. Contact your mobile carrier for details about your specific text and data plan. ServiStar Plumbing and HVAC does not charge for SMS messages.

Carriers

Available on all major US carriers including AT&T, T-Mobile, Verizon, Boost, Cricket, MetroPCS, and others. Carriers are not liable for delayed or undelivered messages.

How to Opt Out

Reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE to any message at any time. You will receive one final confirmation message and no further messages from us. You can also call us at (818) 873-0613 or email [email protected] to be removed from either program.

How to Opt Back In

Reply START to any of our numbers, or contact us at (818) 873-0613 or [email protected] to re-enable messages.

How to Get Help

Reply HELP to any message, or contact us at (818) 873-0613 or [email protected].

Consent Is Not Required

Opting into either SMS program is not a condition of booking an appointment, purchasing any service, or using any service from ServiStar Plumbing and HVAC. Service and promotional consent are collected separately, and declining either one does not affect the service you receive.

Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. SMS opt-in data and consent will not be shared with any third party.

Privacy

See our Privacy Policy for how we collect and use personal data, and our Terms & Conditions for the terms that govern use of this site.

Contact

ServiStar Plumbing and HVAC
13351 Riverside Dr Suite #414, Sherman Oaks, CA 91423
Phone: (818) 873-0613
Email: [email protected]